HOW TO IDENTIFY THE CORRECT COMPONENT OF A LOCALIZATION BRAZIL ISSUE

Localization Brazil SAP OSS NOTE:

Tips to help to easily identify the right component you should raise a message at SAP. Why is so important to identify the component correctly?

Because will reflects in the time used to provide the right answer by the right SAP especialist. As sooner as a message reaches the right component, the specialist will start working quickly on the message.

First, please take a look on the page below about how to discover the component of an issue:

·      More about creating effective messages...

Once you read the link above, now lets detail all the typical issue each localization Brazil component cover.

XX-CSC-BR

This component usually covers general issues regarding installation, Localization Brazil in general about covered processes, what is supported or note, etc. As the localization Brazil team is locate physically close to each other, if the issue is a MM one, for example, and the message be routed to a FI consultant, a quick identification will be done and the correct component will be change, however this will take some time. For this reason, I recommend to open directly in one of the subcomponents below: 

XX-CSC-BR-MM

This Component will treat issues regarding material movements in general, nota fiscal creation via material movement process, accounting document creation, Calculation Procedure TAXBRA/TAXBRJ, etc. All the Process below will be covered:

Subcontracting, Consignment, STO, Stock Transfer via MM only, Ordinary Purchase Order process, Future Delivery, Third Party, etc.

XX-CSC-BR-SD

Errors regarding sales orders, agreements, billing process, Delivery process, etc. Calculation procedure RVABRA, etc. You can raise a message under this component. 

XX-CSC-BR-FI

Problems with SPED ECD, payments in generation, integration, withholding taxes in payment time, etc... 

XX-CSC-BR-NFE

This component will cover all issues related to Electronic Nota Fiscal, from R3 perspective. So, problems with fields mapping, Nota fiscal Monitor, Notas Fiscais rejected reason, etc... should be raised under this component. 

SLL-NFE

If you have the product SAP GRC NFE, this is the component you have raise the message. Issues regarding performance, Notas Fiscais that got stuck in GRC, sending to SEFAZ, Receiving the reply from SEFAZ, Batches generation, signature, ETC.

**** BC-XI

This component is under GRC perspective, of course. As the GRC solution uses PI to comunicate with SEFAZ, you can raise the message directly under this component, if you are sure that, the error is on the PI side. If you are not sure, please, open in SLL-NFE first. The consultant will quicky identify if the issue is or not in the PI side.

h2**** BC-JAS-JMS

Also, this is under GRC perspective. The solution NFE 1.0 uses the signature process in JAVA stack. So, if you have sure the error is on the java stack, regarding your signature process, you can raise the message directly on this component. Again, if you are not sure, please, raise the message under SLL-NFE.

h2**** XX-SER-SAPSMP-SWC

Are you trying to make the download of the SAP GRC product from SDN page and is not been able to find? Even after you acquired the license? This is the right component for these cases. 

XX-CSC-BR-REP

This component will cover all legal reports in all process, like Model 1, Model 2, Model 7, etc... Also, includes the topics SPED EFD and SPED ECD. In general, any issue you have regarding reports, this is the right component.

Final Considerations

Despite the correct component, also raise a message with connection open for the system the issue is happen and user correctly maintained in the Secure area. If possible, a reproduceble step-by-step document. This will help a lot the consultant in the analysis, speeding the resolution process up.
Fonte: http://wiki.sdn.sap.com/wiki/display/ERPSCM/How+to+identify+the+correct+component+of+a+Localization+Brazil+issue.